Refund policy

We want you to love your board. If there's an issue, we're here to make it right.

Returns are accepted within 14 days of delivery. To be eligible, items must be unused and in their original condition.

If your board arrives with a defect or damage, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping.

We offer both refunds and exchanges. Once we receive and inspect the returned item, we'll process your refund or ship your replacement promptly.

To start a return, contact us at midvalleyboards@gmail.com with your order number and a description of the issue.